Refund policy

We want you to be satisfied with your purchase from Collectors Madness. If you receive an incorrect, damaged, or defective item, please contact us as soon as possible so we can assist you.

Returns

We accept eligible returns within 30 days of delivery. To qualify for a return, the item must be unused, unopened, and in its original condition and packaging.

Due to the collectible nature of trading card products, opened booster packs, boxes, bundles, and other sealed products may not be eligible for return unless they arrive damaged, defective, or incorrect.

To request a return, please contact us with your order number and details about the reason for the return. We may request photos of the item and packaging to verify the issue.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us within 7 days of delivery. After reviewing the issue, we may offer a replacement or refund as appropriate.

Refunds

Once your return or refund has been approved, the refund will be issued to your original payment method. Please allow 2–7 business days for the refund to appear in your account, depending on your payment provider.

If an item becomes unavailable and we are unable to fulfill your order, we may offer a suitable replacement or provide a full refund for the unavailable item.

Non-Returnable Items

Opened or used trading card products, items damaged after delivery due to customer handling, and products that are missing their original packaging may not be eligible for return or refund.

Return Shipping

If the return is due to an incorrect, damaged, or defective item received from us, Collector Madness will cover reasonable return shipping costs where applicable. For other approved returns, the customer may be responsible for return shipping costs.