Frequently Asked Questions
How long does order processing take?
Orders are typically processed within 1–3 business days after your payment has been confirmed.
How long does shipping take?
Estimated delivery times are:
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Domestic 7–10 business days
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International Orders: 11–15 business days
Please note that delivery times may vary depending on your location and carrier delays.
How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with a tracking number. Tracking information may take up to 48 hours to become active.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unworn, and returned in their original condition with all original packaging.
How long does it take to receive a refund?
Approved refunds are processed within 5–10 business days to your original payment method. Your bank or payment provider may require additional processing time.
Can I cancel my order?
Orders can only be canceled before they have been processed or shipped. Once an order has been dispatched, it must follow our standard return process.
What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We'll work quickly to resolve the issue.
Do you ship internationally?
Yes, we ship to many countries worldwide. Delivery times and shipping costs vary depending on the destination.
How can I contact customer support?
You can reach our customer support team by email at support@collectiblemadness.store. We aim to respond to all inquiries within 24–48 business hours.
Is my payment information secure?
Yes. We use secure payment processing and industry-standard encryption to help protect your personal and payment information during checkout.